Payment Plans are a way of making larger bookings affordable, they are particularly great at encouraging customers to book longer time periods. As they can be priced separately from individual session bookings, they can be used to incentivise larger bookings by pricing them lower, if desired. Giving customers a choice of multiple payment schedules gives customers the freedom to choose a payment period that works best for them.

To make a payment plan, go to Bookings > Payment Plans. Then from the Dashboard, click on the "Manage Payment Plans" tab. You can then select "Create New" in the top right-hand corner.

On this page, fill in the details for the Plan Name, the Associated Project it applies to, the Entitlement Dates that the plan will allow the customer to attend, and it's Price.

You can then set the Schedule, with a range of options that allow the Payment Cycle to run on a weekly, monthly or annual basis, the Number of Instalments that the customer will pay and the Payment Day.

If you would like you can set up multiple schedules by clicking "Add Another Schedule".

Once you have set up your Payment Plan and you have added your project to the booking site, customers will be able to see which projects have a Payment Plan available.

When the customer selects sessions on a project with a Payment Plan, a pop up will appear and allow the customer to choose between paying for their selected sessions up front or choosing the Payment Plan which will book them all sessions within the selected timeframe.

After a Payment Plan is added to the cart, the customer can review the plan at check out with the expected payments for that Payment Schedule.

Once a Payment Plan has been bought, they will begin to populate the Payment Plans Dashboard.

The top of the page gives an overview of the Total Revenue made from the Payment Plans, the Monthly Recurring Revenue (MRR), the Outstanding Total from active Payment Plans, and the number of active Payment Plans.

In the table below you will be able to find details of Customers' Payment Plans. This gives more details about which plan they have booked onto, the overall Plan Price and amount remaining. In this table, it is also possible to pause or cancel a customer's Payment Plan by using the buttons on the right hand side.

When pausing a payment plan, it's possible to pause indefinitely or until a specific date. Once unpaused, the plan will automatically continue where it left off and collect the remaining money according to the number of weeks/months remaining.

Plan Price

This is the total amount your customers will pay for the plan. They may pay less if they are applicable for proration

Proration

When a customer books with a payment plan after the first sessions have elapsed, they will be discounted proportionally to the sessions that have passed.

Entitlement Dates

The plan will book participants onto every session between these dates. This does not necessarily align with the dates that the customer pays.

Schedule

The schedule is the time frame that customers will pay off the plan, they will always pay an initial deposit on the day they book, then the subsequent payments will be taken weekly or monthly on the chosen payment day.

Multiple schedules can be created for a single payment plan. Customers can choose a schedule that works best for them.

Pausing

Pausing a plan simply stops the payments, it does not remove them from the registers. Plans can be paused until a specific date, or paused indefinitely. Once unpaused, the plan will automatically continue where it left off and collect the remaining money according to the number of weeks/months remaining.

Cancelling

Cancelling a plan will stop all payments and remove them from the register. After clicking cancel, there is a grace period to allow the cancellation to be reversed.

If the customer has paid for sessions that haven’t happened yet, they will be proportionally refunded to their account balance automatically.

Show On Booking Site

This will prevent the plan from being available on the booking site

Failed Payments

Both customers and staff are notified when a payment has failed. The notification directs the customer to update their payment details or increase their funds so payment can continue.

Failed payments are generally caused by insufficient funds or expired cards.